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We offer free shipping on UK mainland orders over £85 (excluding highlands, islands and NI).
Orders received before 2pm are dispatched same day from our Nottingham based fulfilment centre and standard delivery times are 1-3 business days (most UK mainland orders arrive within 2 days). For more details please see our Shipping Policy.
Coupons cannot be combined with any other offers, such as 'Sale' items. Limit one coupon per customer. Must be used in one transaction. Exclusions: taxes, prior purchases, gift cards & shipping.
QUICKPLAY is unable to cancel orders once placed, due to the automated systems we use to dispatch orders as quickly as possible. If you ordered by mistake you can follow our 30 Day Returns Policy to return your order for a refund.
New, unopened items that have been purchased directly through the QUICKPLAY online store can be returned within 30 days of delivery. See Returns & Refunds for more info.
QUICKPLAY warrants to the original purchaser of any new QUICKPLAY product, that the product will be free of defects in materials or workmanship for 365 days from the date of purchase.
Warranty conditions only apply to products purchased directly through QUICKPLAY Sport. Direct purchases include those made on QUICKPLAY websites in the EU, UK or USA, and via Amazon where QUICKPLAY Sport sold and fulfilled the order. If you purchased your product through a company other than QUICKPLAY Sport, you should contact them in the event of a product fault or customer service claim.
Warranty conditions only apply to new, full products and are not applicable to used products, warehouse seconds, spare parts or replacement parts.
The QUICKPLAY warranty applies only to the original purchaser of a new product, beginning from the date of the original purchase. This means that receiving a replacement as part of a warranty claim does not reset or extend the warranty period—coverage remains tied to the original order’s purchase date.
Proof of purchase is required to receive and maintain warranty coverage. Please retain records of your purchase, such as sales receipts, order numbers, or invoices in case needed.
Policy Exclusions & Void of Warranty
The warranty is limited to 90 days for textile items and other items that are subject to wear and tear, including the following:
Please note that warranty extensions are not applicable for any of the above-listed items.
Fair Use Policy
Where our products are used in an institutional or club setting, they will wear considerably quicker than when utilised by a home user. Some of our products are designed specifically for institutional and club use and purchasers must ensure they are buying a product that is fit for purpose. Where a product has become worn or damaged due to excessive or inappropriate use, warranty conditions will be voided and we will not be liable for replacement or refund.
This warranty also does not cover damages resulting from the following:
If your QUICKPLAY product gets wet during use (due to rain or snow), please ensure that it is properly dried out before storing in its bag. Storing your product damp / wet may result in damage such as rust or rot and will void your product's warranty.
Do not leave products outdoors after use / for a prolonged period of time, doing so will void your warranty. This excludes products which are clearly marketed as "All-Weather" (such as Q-FOLD Soccer Goals) and are designed to be left assembled outdoors.
Prolonged exposure to sun and rain will degrade your item and reduce its useful lifespan. Damage due to weather exposure will void your product's warranty.
Please consider your local climate when making your purchase. Some areas of the world are subject to extreme summer heat, in which products made of plastics do not perform as well, and/or can be irreparably damaged. If you live in one of these areas we don't recommend a plastic frame goal is the right product for you and you should instead consider our metal frame goals.
Limited Manufacturers Parts Warranty Replacement Policy
QUICKPLAY commits to replacing parts found to be defective within the terms of the Warranty. Please be aware that while we strive for efficiency, we cannot make definitive guarantees on the delivery time of replacement parts. Variations in production and distribution, which are often beyond our control, may cause occasional delays. Nevertheless, our commitment is to provide our customers with the required parts as promptly as we can.
In the event that QUICKPLAY is unable to replace a defective part or product that is covered under the warranty, QUICKPLAY reserves the right to offer a partial or full refund up to, but not exceeding the value of the original product. QUICKPLAY reserves the right to render such refund through the provision of a store credit, or by refunding the original payment method, according to QUICKPLAY's discretion.
Open Box & Used Products
Products which are sold as 'Open Box' or 'Used' condition on QUICKPLAY websites and marketplaces (e.g. eBay and Amazon etc.) are excluded from the QUICKPLAY Manufacturer's Parts Warranty. Such products are sold at significant discounts compared to new products and customers purchasing these products assume any defect risks associated with these products.
If you purchased an 'Open Box' or 'Used' product and it is in an unusable condition out of the box, please contact us for resolution.
Attempting to register a warranty for an 'open box' / 'used' product via the warranty registration page does not grant any warranty coverage.
You can extend your warranty for an additional year (up to a maximum of 730 days) by joining our mailing list within 15 days of delivery and registering your warranty via the link below.
Please Activate your Warranty within 15 days of delivery by filling out this form, please note you must consent to marketing to receive your extended warranty.
Conditions of 2nd Year warranty coverage:
To make a claim please please open a support ticket and provide all the below information. Our support team will review your information and get right back to you.
Please note our team is not able to process your claim without all the above information. Any missing information will be requested by our team before we can continue processing your claim.
Submitting this information does not guarantee approval of claim. Please take the time to read the Warranty Information and Exclusions & Void of Warranty above.
If your warranty has expired or void due to the exclusions outlined above, please open a support ticket, our helpful customer service team who are on hand to supply replacement parts at a fair price.
Need a quote before you buy?
If you need your finance team to approve a purchase before you buy you can now easily create a quote via the shopping cart.
Simply add items to the Shopping Cart like you would when making a purchase. When you are ready, go to the Shopping Cart, enter your email address and select 'Create Quote'. It's that simple.
From the quote document there will be a buyable link for you to complete the purchase through our website. If your organisation needs to pay by cheque or if you have any other questions, please contact us.
