Orders to mainland Europe arrive in 2-5 business days. Island deliveries can take up to 14 working days.
Shipping is free in Germany on orders of €149 or more. Everywhere else, the shipping cost depends on the weight of your order and is shown at checkout before you pay.
We deliver to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain and Sweden, including their islands (for example the Balearic Islands, Sicily, Sardinia, Corsica, Madeira, the Azores and the Greek islands).
We do not deliver to Cyprus, the Canary Islands, Ceuta, Melilla or any country not listed above.
If you would like to speak to us about shipping elsewhere, please open a support ticket.
Based in the UK? Please buy directly from our UK website: quickplaysport.com
Based in the USA? Please buy directly from our US website: quickplaysport.us
Shipping Protection is available at checkout for a small fee. It covers lost, stolen or damaged items, including multi-box orders.
With Shipping Protection, we replace or refund the item straight away, with no questions asked and no courier investigation.
Without it, if your order is lost or damaged in transit, we first open an investigation with the courier, which can take time before we are able to replace or refund your order.
Deliveries are handled by UPS, DPD, DHL and other contracted couriers, who may subcontract parts of their service. Shipping Protection is recommended.
Tracking information is provided with every order.
If your order has not arrived by the estimated delivery date, open a support ticket promptly.
Claims for missing or undelivered orders must be made within 15 days of sale.
Optional Shipping Protection may affect how cases are handled.
You have 15 minutes from placing your order to change it yourself. In that time you can edit your delivery address, change the quantity of the items you ordered, update your contact details, or cancel your order. The edit order options appear on the confirmation page shown straight after you order, and in the Orders section of your account, which you can reach with the 'View your order' button in your order confirmation email.
After 15 minutes our systems send your order for fulfilment automatically, and it can no longer be changed or cancelled. Customers are responsible for incorrect addresses that are not corrected within that time. If you no longer want your order at that point, follow our 30 Day Returns Policy.
