You have 15 minutes from placing your order to change it yourself. In that time you can edit your delivery address, change the quantity of the items you ordered, update your contact details, or cancel your order. The edit order options appear on the confirmation page shown straight after you order, and in the Orders section of your account, which you can reach with the 'View your order' button in your order confirmation email.
After 15 minutes our systems send your order for fulfilment automatically, and it can no longer be changed or cancelled. If you no longer want your order at that point, follow our 30 Day Returns Policy to return it for a refund.
Only items purchased directly from QUICKPLAY can be returned to QUICKPLAY.
Items purchased through other retailers must be returned according to their respective returns and refunds policies.
New, unopened items can be returned within 30 days of delivery in their original packaging and condition.
Opened items may be accepted if unused and in resellable condition. Photos of the item's condition may be required to determine eligibility.
Within 14 days of delivery you can return items for any reason, including a change of mind. If an item has been used more than needed to check it, we may reduce the refund. After 14 days, items that have been opened and are not in resellable condition are not eligible for a refund.
To request a return, open a support ticket, providing your order number or proof of purchase and confirming that your item is new and unopened. If your return is accepted, instructions for returning your item(s) will be provided.
Items sent back without first requesting a return will not be accepted.
Return shipping charges are not reimbursable.
If you have questions regarding this Returns Policy, please open a support ticket.
Certain items cannot be returned, including used products, custom products (e.g., special orders or personalized items), and spare parts.
Gift items are not eligible for return unless the original order number or proof of purchase is provided.
Gift cards cannot be returned or refunded. Sale and Latest Deals items can be returned in the same way as any other item.
Exchanges are not offered. Return the unwanted product and purchase a new one once your refund has been processed.
Refunds are processed to the original payment method once the returned product is received and inspected.
Any non-reimbursable charges will be deducted. Items determined to be in a 'used' condition are not eligible for refund.
We refund you within 14 days of receiving your returned item(s).
If you have not received your refund after 14 days, contact your card-issuing bank. If issues remain, open a support ticket.
