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FAQs

Below are some common product FAQs to help you get the most from your QUICKPLAY products. If you have any other queries or concerns or products issues that aren't answered below, please email our customer service team who are always on hand to help on: us.sales@quickplaysport.com

Don't worry - this is completely normal and an important design feature on all our flexi-post goal & net base frames. You’ll notice that some of the base frame poles have a slight bend / or kink in the middle of the pole. When assembled these poles create the long back bar pole, which has a gentle upward curve and connects to the two side poles that sit flat on the ground.

This back bar is not meant to sit flat on the ground. As you attach the net - which applies tension to the flexi-post frame - the curved back bar will flex down towards the ground. This curve is designed to keep the side poles flat on the ground when in use and improves the tension in the net and the longevity of the product.

You can see this in practice in this video (from 0:15): https://youtu.be/g9lRGaTw83o?t=16

We hear this question a lot and it depends on the goal/net…

YES - Our Q-FOLD and Q-MATCH and PRO Rebounder ranges are made from all-weather materials and are suitable to be left assembled outdoors for long periods in various weather conditions. We should note however that you will increase the product’s useful lifespan by storing it in a shed / garage if you intend on not using it for a while (e.g. through the winter). All of these products are design to fold for storage so not to take up too much space.

NO - Our other goals and nets (including KICKSTER, SPOT, QUICK-HIT and MEGA NET etc.) are designed to be quickly assembled / disassembled in just a few minutes and should not be left set up for extended periods of time between training sessions. Leaving these products assembled outdoors for long period of time (days or weeks) will significantly shorten the lifespan of the products and (more importantly) will void your product warranty.

It’s rare, but occasionally couriers are a little careless and a steel pole in your KICKSTER or SPOT base frame arrives with a slightly dented end. Before returning your goal / net to the store, try this quick and simple fix to remove the dent from the end of the tube. Don’t worry carrying out this fix won’t affect your warranty and our team is always here to help (email us) if it doesn’t work or goes wrong.

How to fix a dented tube / corner joint: https://youtu.be/wnwGlSq75Yw